Course curriculum

    1. Great Communication Introductory Video

    2. The Five Elements of Great Communication

    3. Does Your Team Apply the Elements of Great Communication?

      FREE PREVIEW

    4. The Benefits of Great Communication

    5. Great Communication Course Map

    6. Reflect, Record, Remember, Retain

    1. Course Map

    2. Element: Commitment-Based Management

    3. Make Commitments and Keep Your Promises

    4. The Incomplete Request Scenario

    5. Colin Introduces The Benefits of CBM

    6. The Basic Action Workflow

      FREE PREVIEW

    7. Stage One: Preparation

    8. Task Description

    9. Purpose

    10. Background of Obviousness

    11. Conditions for Satisfaction

    12. Date and Time

    13. Stage Two: Negotiate

    14. Stage Three: Perform

    15. Stage Four: Accept

    16. CBM Practice: Deliberate Practice of Basic Action Workflow

    17. CBM - Request Knowledge Check

    1. Course Map

    2. Element: Active Listening

    3. Common Causes of Poor Listening

    4. Listener Self-Assessment

    5. Four Levels of Listening: Level 1

    6. Four Levels of Listening: Levels 2-4

    7. Tips for Active Listening

    8. Tips for Active Listening (continued)

    9. Develop Active Listening Skills in Your Team

    10. Knowledge Check: Active Listening

    1. Course Map

    2. Feedback Scenario

    3. Element: Feedback

    4. Why Invest in Feedback?

    5. The Pendelton Feedback Model

    6. Two Keys to Creating a Feedback Culture

    7. Tip One: Partner to Clarify the Desired Outcome

    8. Three Steps to Create Clarity

    9. Tip Two: Crafting Great Feedback

    10. How to CRAFT Great Feedback

    11. Demonstration of the Pendleton Feedback Model

    12. Pendleton Feedback Model - Recap

    13. Mastering Pendleton - Removing Barriers to Engagement

    14. Exercise: Putting the Pendleton Feedback Model into Action

    15. Feedback - Wrap-up

    16. Knowledge Check: Giving and Receiving Feedback

    1. Course Map

    2. Element: Conflict Resolution

    3. Defining Conflict

    4. The Case for Good Conflict

    5. Quick Check-In

    6. The Impact of Chronic Conflict

    7. Tips for Managing Conflict: Part One

    8. Tips for Managing Conflict: Part Two

    9. Resolution State of Mind

      FREE PREVIEW

    10. Knowledge Check: Conflict Resolution

    1. Course Map

    2. Element: Recognition

    3. Quick Survey

    4. Why Recognition Matters

      FREE PREVIEW

    5. Recognition - Both Intrinsic and Extrinsic Motivation

    6. Knowledge Check: Maslow's Theory

    7. Everything to Gain

    8. Recognition Tools

    9. Recognizing the Right Way

    10. Storytelling

    11. Pixar's Story Spine

    12. Build Storytelling Skills

    13. Recognition - Wrap-Up

    14. Knowledge Check: Recognition

About this course

  • $99.00
  • 76 lessons
  • 0.5 hours of video content

Instructor

Hanlie van Wyk

Founder + Coach

I am a behavioral change expert, systems strategist, author, and Ph.D. candidate for Hate Crime Studies. My fascination with human behavior started while growing up in South Africa. From working to prevent hate crime to humanizing the workplace, my career spans three decades and four continents researching and applying behavioral change strategies to some of the most challenging behavioral problems. As co-owner of the Behavioral Research and Applied Technology Laboratory, I study, develop, and apply agnostic systems and practices that make change sticky and result in high-performing individuals and cultures.

Course Description

Many believe that great communication is the foundation of an exceptional team. But all too often,  we overestimate our ability to convey meaning and underestimate the importance of deliberate communication practice. 

Our Great Communication course covers five elements, or building blocks, to help you improve your written, verbal, and non-verbal communication. They include:

1. Commitment-Based Management

2. Active listening

3. Giving and receiving feedback

4. Managing conflict

5. Meaningful recognition


By the end of this course, you will:

1. Know how to eliminate the poor communication that renders teams ineffective and even fractious places to work.

2. Gain insights into creating a team culture that accepts the existence of conflict - but swiftly and openly deals with it.

3. Understand what it means to truly listen to colleagues, and be able to confidently deliver and receive feedback. 

This course is part of Virtuositeam's series, The Five Principles of Exceptional Teams, which includes Collective Alignment, Open Culture, Meaningful Methods, Great Communication, and Foster Self-Care. Each of the five principles is broken down into 21 elements that all exceptional teams possess and continually nurture.

Start building your Exceptional Team today!

Exceptional teams are built on great communication - this course shows you how

Enroll today